Current Trends

The future of consumer banking: Augmented Reality & Virtual Reality

Background: Banks are undergoing a massive transition with the rise in digital banking, to get the next generation of tech-savvy individuals on their platforms through various means. As expectations and customer demands are always increasing, banks need to find ways of keeping up to meet their clients’ needs. This is …

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Microlearning: The Future of Learning

Background: Today’s businesses’ dynamics is so fast paced; competition has been accelerating in the global technological revolution. Furthermore, Covid- 19 has been adding to the speed of the technological dominance. Microlearning is one of the effective solutions that had been adopted by the learning and development departments and entities to …

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Purpose Driven Banking “Benefiting Together Mentality”

Background: Trust in the banking sector was shaken by the 2008 financial crisis, reinforcing many consumers’ suspicions that their and their banks’ interests were divergent if not opposed. Recently, COVID 19 pandemic has made a profound impact on banks; in addition to managing their own businesses, transmitting government relief packages, …

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Banking as a service ( BaaS)

Concept Banking as a service also known as (BaaS), is an on-demand service developed by a licensed bank, implying that fintech startups and non-banking organizations (third parties) connect to a bank’s system through APIs. It’s done to enable third parties to create their own new banking services and offerings by …

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The future of retail banking: Hyper-personalisation

Background The Covid-19 pandemic has accelerated the digitalization that has been in the making and caught up many years of development in just a couple of months. The unwillingness of customers to use branches during lockdown has increased the usage of digital channels tremendously. Over the last decade, banking institutions …

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Reshaping the Workforce: Reskilling

Background and Importance How leaders can reshape the workforce to deliver new business models?  This is a question that business is facing, a situation the finance world is fronting since technology started to disrupt the sector, dramatically. In the banking sector, new digital technologies, such as automation and artificial intelligence, …

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The New Normal in Banking

Background COVID-19 pandemic is one of the most serious events affecting the economy and the banking sector in the century. However, unlike the financial crisis of 2008/2009, this time the banks were not the cause of the problem, but they were part of the solution. During the lockdown, arrangements were …

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Challenger Banks

Background Recent financial crises around the world have increased the competition in the financial services sector and revealed the need for additional banking options. Challenger bank is a new trend in the banking industry, emerging worldwide since the crisis of 2008 and gained a higher importance in the last years …

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Phygital Banking

Concept Phygital Banking simply means the combination of physical and digital branches’ characteristics, with the aim of retaining & attracting more customers, enhancing customers experience & satisfaction, lowering costs and achieving more efficient resources’ allocation. The concept of ‘Phygital Banking’ is about being fundamentally & primarily digital across all bank’s …

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Biometric Payments

   Banking industry is one of the most evolving sectors in any economy. It is an industry that has to continuously embrace technological advancements and banking products’ innovations, meet any alterations in customer expectations, besides persistently being commited to being the backbone of the economy. Having said that, the banking …

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