Current Trends

Faster and Real-Time Payments

Background: Modernizing payments is no more an option for banks to sustain their growth in the financial sector. As the financial landscape evolved, consumers and regulators are raising their expectations of instant payment options. Transactions that used to take days are now availed in seconds. Tech-savvy consumers and businesses value …

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Banking in the Metaverse

Concept: The metaverse is a seamless convergence of physical and digital lives, creating a unified, virtual community where people can work, play, transact and socialize. The concept of the metaverse is still early in its evolution, and there is no singular, all-encompassing definition to which people can turn. A key …

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Operational Resilience in Banking

“In a world where organizations are faced with complex Technology, Cyber, Data and Third Party challenges, enhancing your firms Operational Resilience is rapidly becoming a strategic priority ” Owen Lewis, Head of Management Consulting, KPMG Ireland Definition: Operational resilience is generally defined as the ability of an organization to continue …

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The Beginning of the End to Over Draft Fees (Overdraft Overhaul) & Embedded Finance

A- The Beginning of the End to Over Draft Fees (Overdraft Overhaul) Background: Overdraft, the fee-based service that enables consumers to make debit transactions in excess of their available account balances, attracts significant attention from financial institutions, consumers, consumer advocates and policymakers. COVID-19 pandemic has drawn fresh attention to this …

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Cost Transformation New Imperatives in Banking

Background: Cost Transformation/optimization has been a priority on the agenda of most banks for many years. It is an ongoing tough process that must evolve over time, as market conditions, customer requirements and stakeholder expectations change. Banks’ complexity and legacy may lead to different forms of cost inefficiencies. As banks …

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Fraud in Digital Banking

Introduction: As banking evolves and changes across the globe due to advanced technologies, fraudsters found new sophisticated ways of attacking banking systems with technologically-advanced tools that make fighting fraud the main challenge for financial institutions & represent a major threat to the banking structure and the entire economy if not …

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Predictive Analytics in Banking

Background: The banking sector today faces a lot of challenges – heavy regulations, evolving customer needs, increasing transaction volumes, increased high-tech financial crimes and rapid technological changes to name a few. Managing these challenges requires timely and deeper insights on risk, customer relationships, costs, revenues, and other key parameters. How …

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Outsourcing in the Banking Sector

Background: Outsourcing has been around for centuries, however, only recently banks are just discovering how it can empower overworked staff and bring added value for both the banks and the customers. Additionally, banks started to perceive outsourcing as an option of great potential in helping them address some of the …

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Customer Lifetime Value (CLV) for Banks

Background: In today’s customer-centered economy, focusing on short-term customers is an outdated business model. Instead, banks must foster every customer relationship to increase retention and customer lifetime value (CLV).  Determining the profit – or loss – potential of each client is essential if the bank is looking to keep the bottom …

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Customer Onboarding in Banking

Concept: Customer onboarding is the process a bank undertakes when bringing a new business customer onboard. Onboarding new customers involves gathering vital information on the customer and conducting identity checks to comply with KYC regulations. Customer onboarding is the first step in the customer journey and the most important one. …

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